Operational objectives for the service and support units must be derived from business strategies, just as business strategies stem from the corporate mission and strategy. AzmiAssociates can help design and implement the roadmap from the corporate vision and strategy to the tactical objectives set for operations departments in the bank. This is critical to ensuring that resource utilization in Operations and IT is not sub-optimal.

Information Technology departments are constantly under pressure to deliver against service requests from all lines of business, other support units, while simultaneouls meeting the demands of regulatory and compliance requirements. It is essential to develop and use a project prioritisation model that is appropriate not only in the context of existing IT capabilities, but also in terms of the corporate strategy and goals.